mirror of https://github.com/josh-berry/tab-stash
67 lines
3.3 KiB
Markdown
67 lines
3.3 KiB
Markdown
# Help! What do I do?
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## I Have a Problem
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First off, I'm sorry to hear that! Here are a few things to try, in order from
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easy to hard:
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1. If the problem is with the sidebar or stash list, close and open the sidebar
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(or Tab Stash tab). This often resolves temporary UI issues and glitches.
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2. Check the [list of extensions that are known to have problems working with
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Tab Stash](https://github.com/josh-berry/tab-stash/wiki/Known-Incompatibilities-with-Other-Extensions)
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to make sure the issue is not caused by another extension.
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3. Restart your browser.
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4. Restart your browser, discarding any saved session data.
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([Here's how.](https://github.com/josh-berry/tab-stash/wiki/Restart-Firefox-Without-Saved-Session-Data))
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5. Make sure your Firefox is up to date.
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([Here's how.](https://support.mozilla.org/en-US/kb/update-firefox-latest-release?redirectlocale=en-US&redirectslug=update-firefox-latest-version))
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6. Make sure your Tab Stash is up to date.
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([Here's how.](https://support.mozilla.org/en-US/kb/how-update-add-ons))
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If none of the above helps, or if your problem keeps recurring, you have a couple options:
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1. [Check GitHub](https://github.com/josh-berry/tab-stash/issues?utf8=%E2%9C%93&q=is%3Aissue)
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to see if someone else has run into your problem, and if it's been solved
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already.
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2. [Open a new issue](https://github.com/josh-berry/tab-stash/issues/new/choose)
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on GitHub. While I can't promise to get to your issue in any particular
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timeframe, I do my best to respond quickly, especially for issues which look
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like they may be more serious.
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If you're technically savvy and you'd like to try troubleshooting the issue
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further on your own,
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[here's how to collect error logs](https://github.com/josh-berry/tab-stash/wiki/Collect-Error-Logs).
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Depending on the problem, including error logs with your report may help solve
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it more quickly.
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## I Have a Suggestion
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I love to hear your suggestions because it helps me decide what to work on next!
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Before you submit a new suggestion, please make sure someone else hasn't
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submitted it already by
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[checking GitHub](https://github.com/josh-berry/tab-stash/issues?utf8=%E2%9C%93&q=is%3Aissue+label%3Ai-enhancement).
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If your idea is already filed as an issue, feel free to participate in the
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discussion, and **be sure to up-vote it** by leaving a thumbs-up reaction on the
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_original post_ in the issue. (Leaving a reaction on a comment doesn't count.)
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When I'm planning future releases, I look at which issues have seen the most
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up-votes to help me learn what people are most interested in.
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If you don't see your idea in the list,
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[file a new feature request](https://github.com/josh-berry/tab-stash/issues/new/choose).
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## I Have a Question
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Here are a few ways to get your question answered:
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1. Check out [the tips page](tips.md).
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2. [Check the wiki](https://github.com/josh-berry/tab-stash/wiki) to see if it's
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a frequently-asked question.
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3. [Check GitHub](https://github.com/josh-berry/tab-stash/issues?utf8=%E2%9C%93&q=is%3Aissue)
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to see if someone else has asked your question, and if it's been solved
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already.
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4. [Open a new issue](https://github.com/josh-berry/tab-stash/issues/new/choose)
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on GitHub. While I can't promise to get to your issue in any particular
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timeframe, I do my best to respond quickly, especially for issues which look
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like they may be more serious.
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