codeberg-forgejo/docs/content/help/support.en-us.md

date	title	slug	sidebar_position	toc	draft	aliases	menu
2018-05-21T15:00:00+00:00	Support Options	support	20	false	false	/en-us/seek-help	sidebar parent name sidebar_position identifier help Support Options 20 support

Support Options

• Paid Commercial Support
• Discord
• Discourse Forum
• Matrix
  • NOTE: Most of the Matrix channels are bridged with their counterpart in Discord and may experience some degree of flakiness with the bridge process.

NOTE: When asking for support, it may be a good idea to have the following available so that the person helping has all the info they need:

1. Your app.ini (with any sensitive data scrubbed as necessary).

2. The Gitea logs, and any other appropriate log files for the situation.

   • When using systemd, use journalctl --lines 1000 --unit gitea to collect logs.
   • When using docker, use docker logs --tail 1000 <gitea-container> to collect logs.
   • By default, the logs are outputted to console. If you need to collect logs from files, you could copy the following config into your app.ini (remove all other [log] sections), then you can find the *.log files in Gitea's log directory (default: %(GITEA_WORK_DIR)/log).

   ; To show all SQL logs, you can also set LOG_SQL=true in the [database] section
   [log]
   LEVEL=debug
   MODE=console,file
   

3. Any error messages you are seeing.

4. When possible, try to replicate the issue on try.gitea.io and include steps so that others can reproduce the issue.

   • This will greatly improve the chance that the root of the issue can be quickly discovered and resolved.

5. If you encounter slow/hanging/deadlock problems, please report the stack trace when the problem occurs. Go to the "Site Admin" -> "Monitoring" -> "Stacktrace" -> "Download diagnosis report".

Bugs

If you found a bug, please create an issue on GitHub.

Chinese Support

Support for the Chinese language is provided at Our discourse or QQ Group 328432459.