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tab-stash/docs/support.md

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Help! What do I do?

I Have a Problem

First off, I'm sorry to hear that! Here are a few things to try, in order from easy to hard:

  1. If the problem is with the sidebar or stash list, close and open the sidebar (or Tab Stash tab). This often resolves temporary UI issues and glitches.
  2. Check the list of extensions that are known to have problems working with Tab Stash to make sure the issue is not caused by another extension.
  3. Restart your browser.
  4. Restart your browser, discarding any saved session data. (Here's how.)
  5. Make sure your Firefox is up to date. (Here's how.)
  6. Make sure your Tab Stash is up to date. (Here's how.)

If none of the above helps, or if your problem keeps recurring, you have a couple options:

  1. Search GitHub to see if someone else has run into your problem, and if it's been solved already. The most frequently-asked questions are tagged so they can be found easily.
  2. Open a new issue on GitHub. While I can't promise to get to your issue in any particular timeframe, I do my best to respond quickly, especially for issues which look like they may be more serious.

If you're technically savvy and you'd like to try troubleshooting the issue further on your own, here's how to collect error logs. Depending on the problem, including error logs with your report may help solve it more quickly.

I Have a Suggestion

I love to hear your suggestions because it helps me decide what to work on next! Before you submit a new suggestion, please make sure someone else hasn't submitted it already by checking GitHub.

If your idea is already filed as an issue, feel free to participate in the discussion, and be sure to up-vote it by leaving a thumbs-up reaction on the original post in the issue. (Leaving a reaction on a comment doesn't count.) When I'm planning future releases, I look at which issues have seen the most up-votes to help me learn what people are most interested in.

If you don't see your idea in the list, file a new feature request.

I Have a Question

Here are a few ways to get your question answered:

  1. Check out the tips page.
  2. Check the wiki to see if it's a frequently-asked question.
  3. Check GitHub to see if someone else has asked your question, and if it's been solved already.
  4. Open a new issue on GitHub. While I can't promise to get to your issue in any particular timeframe, I do my best to respond quickly, especially for issues which look like they may be more serious.